How to Cancel Order on Jumia

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How to Cancel Order on Jumia

You are welcome to this post where I explained in details how to cancel order on Jumia. There are many Jumia platforms where you may need to cancel your order. There are also many countries where Jumia has online stores from where you may need to cancel your order. Do not worry, you are covered. This post covered: how to cancel order on Jumia generally, how to cancel order on Jumia Food, how to cancel order on Jumia App, how to cancel order on Jumia Nigeria, how to cancel order on Jumia Egypt, how to cancel order on Jumia Kenya, and so on.

Hence, you can learn how to cancel order on Jumia online store by watching this video tutorial or you continue to read the article guide below.

The intention for this post on how to cancel order on Jumia is to share the working guide on cancelling order on Jumia online store. Having been Jumia Nigeria consultant for more that 5 years, I am often confronted by such questions as: can I cancel my order on Jumia? When I reply in affirmation, the follow up question becomes: How do I cancel my order on Jumia?

Now, let us go straight to the point as I outline those working guides which I provided people who asked me privately and they had their problem solved.

How to Cancel Order on Jumia Online Store

To cancel your order on Jumia online, follow the steps below:

Login to your Jumia Account

To cancel your order on Jumia online store, you don’t only need to have Jumia account or be a jumia customer, you must have ordered some products on Jumia Online Store. Now, simply login to your Jumia account to start the process of cancelling your order.

How to cancel order on Jumia
Jumia Account Login page

Click on the USER ICON on the top right corner of the page

Once you login to your Jumia account, click on the USER ICON at the top right corner of the page. Then, you scroll to ORDERS.

Jumia User icon on the home page.
Jumia User icon on the home page.

Click on ORDERS in the drop-down menu

Once you click on USER ICON, you will get a drop-down menu. Among the options in the drop-down menu is ORDERS. Click on ORDERS and it will take you to the next page where you take the next action.

Jumia ORDERS drop-down menu
Jumia ORDERS drop-down menu

Click on SEE DETAILS at the right side of the ordered item

On the ORDERS page, you will see a list of all the products you have ordered on Jumia; both those already delivered to you and those that are yet to be delivered. Now, check the particular product you want to cancel and click on the SEE DETAILS on the right side of it. This action will direct you to the page with two options: CANCEL ORDER or TRACK MY ITEM.

Jumia ORDERS details
Jumia ORDERS details

Click on CANCEL ITEM

Since the operation you want to carry out is to cancel order, you now click on CANCEL ITEM. Then, you will be directed to a page where you will be asked to choose the reason why you want to cancel your order. This is just as shown below:

Jumia CANCEL ITEM button page
Jumia CANCEL ITEM button page

Select a reason and click SUBMIT

Click the drop-down menu and go through the reasons provided there. Then, select the reason that best suit your purpose for cancelling the order. Finally, you click SUBMIT.

Jumia SUBMIT cancellation form page
Jumia SUBMIT cancellation form page

Check your ORDERS page or Email to ensure the Cancellation is Successful

If the cancellation is successful, Jumia will send you an email confirming that. You can also check your ORDERS page to see if the cancelled order has been moved to CLOSED ORDERS. This is just as shown below:

Jumia Order cancellation success page
Jumia Order cancellation success page

NOTE: You have nothing to worry about if your method of payment is CASH ON DELIVERY. However, if your payment method is PREPAID and your ordered product had been paid for before you decided to cancel the order, Jumia will automatically refund the total amount you paid to your JumiaPay wallet. Although sometimes, it might take 1-4 days for the refund to reflect in your JumiaPay wallet from where you can withdraw to your local bank. If for any reason, further details are required by Jumia before they can refund you, they will contact you through phone call or email.

The process of cancellation of order explained above is possible only for orders that have not been shipped. Once the order is shipped, you cannot cancel the order through the website ORDERS page.

How to Cancel Shipped Order on Jumia

There are two possible answers to the question of how to cancel shipped order on Jumia. You can only cancel shipped order on Jumia using any of these methods:

=> Calling Jumia Customer care number
=> Chatting Jumia Facebook page manager

You can talk with Jumia customer care through 0700 600 0000. This number is specifically for Jumia Nigeria. You can search online for the Jumia customer care number for the country where you want to call from. When you speak with the Jumia customer care representative, tell him or her that you want to cancel a shipped order. Then, mention the 9-digits order number to him or her. You are done. It will be taken care of.

Secondly, you can also visit Jumia Facebook page and chat with the page manager. Tell him/her that you want to cancel a shipped order. Mention also the 9-digits order number. The manager on board will cancel the shipped order without further involvement from you.
With any of these two processes, you can cancel a shipped order on Jumia.

How to Cancel Order on Jumia App

  • Login to your Jumia App
  • Click on the USER ICON on the top right corner of the Jumia App
  • Click on ORDERS in the drop-down menu
  • Click on ordered product you want to cancel
  • Click on CANCEL ITEM
  • Select a reason and click SUBMIT
  • Check your ORDERS page or Email to ensure the Cancellation is Successful

Another way of cancelling your order on Jumia App involves:

  • Login to your Jumia App
  • Click on the User icon on the top right corner of the Jumia App
  • Scroll down until you see HELP
  • Click on HELP and scroll to FAQs
  • Click on FAQs and scroll to RETURNS & REFUND
  • Then click on the Contact Us Form.

How to Cancel Order on Jumia with Browser

  • Login to your Jumia account
  • Click on the USER ICON on the top right corner of the page
  • Click on ORDERS in the drop-down menu
  • Click on SEE DETAILS at the right side of the ordered item
  • Click on CANCEL ITEM
  • Select a reason and click SUBMIT
  • Check your ORDERS page or Email to ensure the Cancellation is Successful

Another way of cancelling your order on Jumia using browser involves:

  • Login to your Jumia account
  • check the FOOTER MENU at the bottom of the Jumia Homepage.
  • Click on Contact Us and choose CANCEL MY ORDER from the options there.
  • What follows is that you fill the form that appears.

Some of the requirements needed for you cancel order on Jumia using browser include:

  1. Your name
  2. Your email address
  3. Your 9-digit order number
  4. Subject option: her you select the second option; I want to cancel my order.
  5. Give full  details of your contact reasons: Here you provide the reason why you want to cancel your order on Jumia. It will be also good if you provide your location address.
  6. You check/select the reCAPTCHA security box. This helps to confirm that you are a human being, not a robot.
  7. Finally, when you complete the security check of reCAPTCHA, a Submit button appears. Now, click on the submit button.

The form you will have to fill is a simple form and you will have no difficulty or confusion filling it.

How to Cancel Order on Jumia Nigeria

How to cancel order on Jumia Nigeria is very simple. It is not actually different from the general procedure explained above. Follow the 7 steps below to cancel your order on Jumia Nigeria.

  • Login to your Jumia Nigeria account
  • Click on the User icon on the top right corner of the page
  • Click on ORDERS in the drop-down menu
  • Click on SEE DETAILS at the right side of the ordered item
  • Click on CANCEL ITEM
  • Select a reason and click SUBMIT
  • Check your ORDERS page or Email to ensure the Cancellation is Successful

How to Cancel Order on Jumia Egypt

How to cancel order on Jumia Egypt is very simple. It is not actually different from the general procedure explained above. Follow the 7 steps below to cancel your order on Jumia Egypt.

  • Login to your Jumia Egypt account
  • Click on the User icon on the top right corner of the page
  • Click on ORDERS in the drop-down menu
  • Click on SEE DETAILS at the right side of the ordered item
  • Click on CANCEL ITEM
  • Select a reason and click SUBMIT
  • Check your ORDERS page or Email to ensure the Cancellation is Successful

How to cancel Order on Jumia Kenya

How to cancel order on Jumia Kenya is very simple. It is not actually different from the general procedure explained above. Follow the 7 steps below to cancel your order on Jumia Kenya.

  • Login to your Jumia Kenya account
  • Click on the User icon on the top right corner of the page
  • Click on ORDERS in the drop-down menu
  • Click on SEE DETAILS at the right side of the ordered item
  • Click on CANCEL ITEM
  • Select a reason and click SUBMIT
  • Check your ORDERS page or Email to ensure the Cancellation is Successful

How to Cancel Order on Jumia Food

According to Jumia online store, if you want to cancel order on Jumia food, you simply give them a call as soon as possible, so that they can let the restaurant know before it starts preparing your order.

According to Jumia online store, with regards to any refund of a payment you have made online, you are to contact Jumia Food and not the restaurant.

Why Cancel Order on Jumia Online Store

Certainly, cancelling your order on Jumia Online Store become very necessary some times. Here are some quick reasons why you may resolve to cancel your order on Jumia:

Availability of an Alternative to the Ordered product

Though, you have ordered for a product on Jumia, but, if you find a good alternative to that product which can serve you better or at same capacity as the product you ordered, you may likely use the now available alternative. Then, you cancel the order you placed for the product on Jumia.

Emergency Travel

When you place an order on Jumia which has not been delivered to you and there is serious need for emergency travel such that you cannot wait to receive the ordered product, the option you are left with is to cancel your order. You can order for the product again when you return from your travel.

Bankruptcy

If it happens that you run out of fund such that you cannot afford to pay for the product you ordered when it is delivered to you, it is a good choice if you decide to cancel such order. Practically, this applies ONLY on PAY ON DELIVERY option.

Apart from the above mentioned reasons why you may have to cancel order on Jumia, there may be some not mentioned which is perculiar to you. However, all of them ended up making you cancel your order on Jumia. Please, check the notice below.

NOTE: The reason(s) why you want to cancel your order on Jumia may not be there (above) . If that be the case,  I request you share your reason(s) in the comment box for the benefit of other visitors to this page.

Truly, Jumia Online Store will not be happy losing your patronage, but, necessity demands that you cancel such order. Thus, it is not your fault nor the fault of Jumia.

However, having highlighted some of the reasons why you (a Jumia customers) may need to cancel your order, I now quickly outline how to cancel order on Jumia in simple step-by-step guide. But, before then, you need to know the kind of order that be cancelled and those that cannot be cancelled. Let’s move.

QUICK NOTICE: Everything you need is on Jumia Online Store irrespective of your country and location, especially in these countries listed below:

Jumia Kenya

Jumia Egypt

Jumia Nigeria

Jumia Morocco

Jumia Ghana

Jumia Tunisia

Jumia Senegal

Jumia Algeria

Jumia Uganda

Jumia South Africa

Kinds of Order you can cancel on Jumia

Since it is not every order that you can easily cancel on Jumia, then you need to know the kind of order that you can cancel and those you cannot cancel on Jumia. Those order you can cancel include:

Unconfirmed Orders

You can easily cancel an unconfirmed order on Jumia with just a click on a button. Since the order has not been fully received by Jumia system, you can quickly cancel it by clicking on cancel button under the item when you open it on the Orders page.

Shipped Orders

You can also cancel order on Jumia if the product has been shipped to your location. How to cancel shipped order on Jumia is different from how you will cancel an unconfirmed order. Hence, the step-by-step guide below outlined fully how to cancel shipped order on Jumia.

Certainly, you cannot cancel delivered orders since it has been fulfilled and completed.

I believe that having read this post to this point that how to cancel order on Jumia is no longer a challenge to you. I guess that you can even assist other people around you carry out this simple task.

You have also come to the knowledge of the reasons why you should cancel your order on Jumia. You have known also the kind of order that can be cancelled and those that cannot be cancelled on Jumia.

Final Thought

It is now clear that how to cancel order on Jumia is very simple. You now know how to cancel order on Jumia generally, how to cancel order on Jumia Food, How to cancel order on Jumia Nigeria, Egypt, Kenya and so on. You also know why you should cancel order on Jumia. You know as well the kinds of order you can cancel. Certainly, knowing how to cancel order on Jumia is not just enough. Rather making effort to apply the knowledge when you are in need to cancel an order. Cancelling your unwanted orders on time will save your from blocking your PAY ON DELIVERY OPTION.

Lastly, if you find it difficult cancelling your order on Jumia, or you have another enquiry to make about Jumia you can drop a message for me on WhatsApp. I will always be glad and available to assist you.

Cheers!

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Innocent Castus
Jumia Price's lead Editor, Castus has been reviewing all kinds of tech for over 8 years and specialises in phones and shoes. He also covers a range of topics including laptops, tablets and more.

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